Privacy Policy – Manu Adventures India

At Manu Adventures India, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, make an enquiry, book a trek or tour, or use any of our travel services.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the circumstances in which information may be shared with trusted service providers.

By using manuadventuresindia.com, contacting us, or booking our services, you acknowledge the practices described in this Privacy Policy.

About Manu Adventures India

Manu Adventures India is a trekking, adventure and tour company based in Bhagsu Nag, Dharamshala, Himachal Pradesh, India.

We provide trekking, camping, hiking, sightseeing tours, customised India tours, transportation, accommodation arrangements and other travel-related services.

For privacy-related questions, you can contact us at:

Manu Adventures India
Bhagsu Nag, Dharamshala
Himachal Pradesh 176219, India

Email: manuadventures@gmail.com
Phone / WhatsApp: +91 9736871426

Information We Collect

The information we collect depends on how you interact with our website and services.

1. Personal Information

When you contact us or make a booking, we may collect information such as:

• Full name

• Email address

• Phone or WhatsApp number

• Country of residence or nationality

• Travel dates

• Number of travellers

• Age or date of birth where required

• Accommodation preferences

• Trek or tour preferences

• Emergency contact information

• Other information you voluntarily provide

2. Passport & Identification Information

Certain treks, tours, permits, hotels, transportation services or government requirements may require identification information.

Depending on the service booked, we may request:

• Passport details

• Passport copy

• Visa-related information

• Government-issued identification

• Date of birth

• Nationality

We request this information only when reasonably necessary to arrange your booking, permits or other travel services.

3. Booking & Travel Information

When you book a trek or tour with Manu Adventures India, we may collect information relating to your trip, including:

• Trek or tour selected

• Arrival and departure dates

• Hotel details

• Transportation requirements

• Flight or train information

• Room preferences

• Meal preferences

• Special requests

• Emergency arrangements

This information helps us organise and deliver the travel services you have requested.

4. Payment Information

When you make a payment, certain payment-related information may be processed by banks, payment gateways or other payment providers.

Manu Adventures India may maintain transaction information necessary to identify and confirm your payment, such as:

• Amount paid

• Payment date

• Transaction reference

• Payment method

• Booking balance

We do not intentionally request or store complete payment-card credentials through our website unless they are handled through an authorised payment service.

How We Use Your Information

We may use personal information to:

• Respond to trek and tour enquiries

• Process and confirm bookings

• Arrange trekking permits

• Reserve hotels and accommodation

• Arrange guides and support staff

• Organise transportation

• Book requested travel services

• Communicate itinerary updates

• Provide customer support

• Process and verify payments

• Manage cancellations and refunds

• Contact travellers regarding their bookings

• Improve our website and services

• Maintain booking and business records

• Prevent fraud or misuse

• Comply with applicable legal or regulatory requirements

We use information only for legitimate business, operational, contractual or legal purposes connected with providing our services.

How We Share Your Information

We do not sell or rent your personal information to third parties.

However, information may be shared when reasonably necessary to arrange or deliver your trip.

Depending on your booking, this may include:

• Hotels and accommodation providers

• Trekking guides and support teams

• Transport operators and drivers

• Airlines or ticketing providers

• Railway or bus booking providers

• Local activity operators

• Permit or forest authorities

• Government authorities where legally required

• Payment processors

• Technology and website service providers

Only information reasonably necessary to provide the relevant service should be shared.

Trekking Permits & Government Requirements

Certain Himalayan trekking routes, protected areas or other destinations may require travellers to provide identification details for permits, registrations or security requirements.

Where required, Manu Adventures India may submit necessary traveller information to the appropriate authorities.

Such information may include your name, nationality, age, passport or identification details.

International Travellers

Manu Adventures India welcomes travellers from around the world.

If you contact or book with us from outside India, your personal information may be processed in India as part of arranging and operating your trip.

Where overseas suppliers are involved in a booking, information may also need to be shared with those providers to fulfil the requested travel service.

Website Information & Analytics

When you visit our website, certain technical information may be collected automatically.

This can include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate geographic location

• Date and time of visits

• Website interaction information

We may use this information to understand how visitors use our website, improve performance and provide a better online experience.

Cookies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, analyse website traffic and improve user experience.

Some cookies may be essential for website functionality, while others may support analytics or marketing features.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.

Google Analytics & Similar Services

We may use website analytics services, such as Google Analytics, to understand how visitors interact with our website.

These services may collect information about pages visited, devices, browsers, traffic sources and general website usage.

Analytics information helps us improve our website, content and customer experience.

Contact Forms, Email & WhatsApp

If you contact Manu Adventures India through our website, email, phone or WhatsApp, we may retain your communication and contact details so that we can:

• Answer your enquiry

• Prepare an itinerary or quotation

• Manage your booking

• Provide travel assistance

• Follow up regarding requested services

Please avoid sending unnecessary sensitive information through unsecured communication channels.

Marketing Communications

Where appropriate and permitted, we may occasionally send information about Manu Adventures India treks, tours, travel services or special offers.

You may ask us to stop sending promotional communications at any time.

Operational communications relating to an active booking may still be sent when necessary to provide your travel services.

Data Security

We take reasonable administrative and technical measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no website, email system or internet transmission method can be guaranteed to be completely secure.

Travellers should therefore use appropriate care when sending sensitive information electronically.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Managing bookings

• Providing travel services

• Maintaining business records

• Resolving disputes

• Meeting accounting or legal requirements

• Protecting our legitimate business interests

Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.

Your Privacy Choices

Depending on applicable law and the circumstances, you may contact us to request:

• Access to personal information we hold about you

• Correction of inaccurate information

• Updating of your contact information

• Deletion of certain information

• Withdrawal from marketing communications

Some information may need to be retained when required for legal, accounting, security or contractual reasons.

Third-Party Websites

Our website may contain links to external websites, including hotels, travel services, social media platforms or other third-party websites.

Manu Adventures India is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

Children’s Privacy

Our services may sometimes be booked for families and groups that include children.

Where personal information about a minor is required for a booking, permit or travel arrangement, it should normally be provided by a parent, guardian or authorised group representative.

We do not knowingly use children’s personal information for unrelated marketing purposes.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws

• Respond to lawful government requests

• Meet permit or regulatory requirements

• Protect travellers and staff

• Prevent fraud or unlawful activity

• Protect the rights and interests of Manu Adventures India

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, booking procedures, technology, services or applicable requirements.

The latest version will be published on this page.

We encourage visitors to review this Privacy Policy occasionally to stay informed about how information is handled.

Contact Us About Privacy

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Manu Adventures India
Bhagsu Nag, Dharamshala
Himachal Pradesh 176219, India

Email: manuadventures@gmail.com
Phone / WhatsApp: +91 9736871426

We will make reasonable efforts to review and respond to privacy-related requests.

Privacy Policy FAQs

What personal information does Manu Adventures India collect?

We may collect names, contact information, travel dates, booking details, identification information and other details necessary to arrange treks, tours and travel services.

Why do you need my passport details?

Passport or identification details may be required for trekking permits, hotel registration, transportation bookings or other official travel requirements.

Does Manu Adventures India sell personal information?

No. Manu Adventures India does not sell or rent customers’ personal information.

Do you share my information with hotels or transport providers?

When necessary to complete your booking, relevant information may be shared with hotels, guides, transport operators and other service providers involved in your trip.

Is my payment information secure?

Payments may be processed through banks or authorised payment services. We retain only transaction information reasonably required to verify and manage your booking.

Does your website use cookies?

Yes, our website may use cookies and similar technologies for website functionality, analytics and improving visitor experience.

How long do you keep my information?

Information is retained only for as long as reasonably necessary for bookings, customer service, accounting, legal requirements and legitimate business purposes.

Can I request deletion of my information?

You may contact Manu Adventures India to request deletion of eligible personal information. Certain records may need to be retained for legal, accounting or contractual purposes.

How can I contact Manu Adventures India about privacy?

You can contact us at manuadventures@gmail.com or +91 9736871426 regarding questions about your personal information or this Privacy Policy.