Privacy Policy
Learn what personal information Manu Adventures India may collect, why it is needed for travel services, how it may be shared and protected, and the choices available to you.
How we handle traveller information
Manu Adventures India respects your privacy when you visit our website, request an itinerary, book a trek or tour, or use another travel service.
This policy describes the personal and technical information we may collect, how it supports your trip, when it may be shared with trusted providers or authorities, and how to contact us about your information. By using manuadventuresindia.com, contacting us or booking services, you acknowledge these practices.
Manu Adventures India
Bhagsu Nag, Dharamshala, Himachal Pradesh 176219, India
manuadventures@gmail.com · +91 97368 71426
Information we may collect
What we need depends on how you interact with us and the travel services you request.
Contact details
- Name
- Email address
- Phone or WhatsApp number
- Country or nationality
- Emergency contact
Booking details
- Travel dates and group size
- Selected trek or tour
- Hotels and transport
- Meal and room preferences
- Special travel requests
Identity information
- Passport or ID details
- Passport copy when required
- Date of birth
- Nationality
- Visa-related information
Payment records
- Amount and payment date
- Transaction reference
- Payment method
- Booking balance
- Refund records
How we use your information
We use information for legitimate operational, contractual, customer-service and legal purposes connected with our travel services. This may include:
- Responding to enquiries and preparing quotations or itineraries.
- Processing bookings and arranging treks, India tours, hotels, guides, transport, permits and activities.
- Communicating confirmations, itinerary updates, safety information and support.
- Verifying payments and managing cancellations or refunds.
- Maintaining business, accounting and booking records.
- Improving our website and services, preventing fraud and meeting applicable requirements.
How we share information
We do not sell or rent your personal information. Information may be shared when reasonably necessary to arrange or operate your requested service.
Only information reasonably needed for the relevant task should be shared. Providers may have their own privacy terms.
Identity details and processing in India
Some Himalayan routes, protected areas, hotels and transport services require names, ages, nationalities, passport details or government identification for permits, registration or security. We may submit the necessary details to the appropriate provider or authority.
If you contact or book from outside India, your information may be processed in India as part of arranging and operating your trip. When an overseas provider is involved, relevant information may also be transferred to that provider to fulfil the booking.
Website information, cookies and analytics
When you visit our website, technical information may be collected automatically, including an IP address, browser and device type, operating system, visited pages, referring source, approximate location, visit time and website interactions.
Cookies and similar technologies may support essential website functions, remember preferences, analyse traffic and improve the visitor experience. Some cookies may support analytics or marketing features. You can control cookies in your browser, although disabling them can affect website functionality. See our Cookie Policy for more information.
Analytics services such as Google Analytics may process device, traffic-source and general website-use information to help us understand and improve the site.
Contact forms, email, WhatsApp and marketing
When you contact us through a form, email, telephone or WhatsApp, we may retain your message and contact details to answer the enquiry, prepare an itinerary, manage a booking, assist during travel and follow up about requested services.
Where appropriate and permitted, we may send information about treks, tours or offers. You can ask us to stop promotional messages at any time. Essential operational messages about an active booking may still be sent.
Data security and retention
We take reasonable administrative and technical measures to protect information against unauthorised access, loss, misuse, alteration, disclosure or destruction. No website, email service or internet transmission can be guaranteed completely secure, so travellers should use care when sending sensitive information electronically.
Information is retained only as long as reasonably necessary for bookings, travel delivery, support, business records, dispute resolution, accounting, legal requirements and legitimate business interests. Information that is no longer needed may be deleted, anonymised or securely disposed of where appropriate.
Your privacy choices
Depending on the circumstances and applicable requirements, you may contact us about the following requests. Some records may still need to be retained for legal, accounting, contractual, fraud-prevention or security reasons.
Access or correction
Ask what personal information we hold or request correction of inaccurate contact or booking details.
Deletion
Request deletion of eligible information that is no longer reasonably needed.
Marketing preference
Ask us to stop promotional messages while continuing necessary booking communications.
Privacy question
Request an explanation of how information has been used or shared for your trip.
Children, third-party websites and legal requirements
Children’s information
When a trip includes a minor, information needed for a booking, permit or travel arrangement should normally be provided by a parent, guardian or authorised group representative. We do not knowingly use children’s information for unrelated marketing.
Third-party websites
Our website may link to hotels, travel providers, social networks or other external sites. We do not control their privacy, security or content. Review the external provider’s privacy policy before submitting information.
Legal and safety needs
We may disclose information where reasonably necessary to comply with applicable law, respond to a lawful request, meet permit or regulatory requirements, protect travellers or staff, prevent fraud or unlawful activity, or protect the rights and interests of Manu Adventures India.
Changes to this Privacy Policy
We may update this policy to reflect changes in our website, services, technology, booking procedures or applicable requirements. The latest version will be published on this page. The review date shown above helps visitors identify the current version.
Related information is available in our Terms and Conditions and Cancellation and Refund Policy.
Frequently asked questions
Straightforward answers about traveller information, permits, suppliers, cookies and privacy requests.
What personal information does Manu Adventures India collect?
We may collect names, contact details, travel dates, booking preferences, emergency contacts, transaction references and identification details needed to arrange a requested service.
Why might you need my passport or ID details?
Some permits, hotels, transport providers and official travel requirements need passport or government-ID information. We request it only when reasonably necessary for the booking.
Does Manu Adventures India sell personal information?
No. We do not sell or rent customer personal information.
Do you share information with hotels or transport providers?
Relevant information may be shared with a hotel, guide, driver, ticketing provider or another supplier when necessary to fulfil your booking.
Do you store my complete payment-card details?
We do not intentionally request or store complete payment-card credentials through our website. Banks and authorised payment services may process payment information.
Does the website use cookies?
Yes. Cookies and similar technologies may support essential functions, preferences, analytics and site improvement. Browser settings can be used to manage cookies.
How long is personal information retained?
Information is retained only as long as reasonably necessary for travel services, support, accounting, legal requirements, dispute resolution and legitimate business needs.
Can I request correction or deletion?
You may contact us to request correction or deletion of eligible information. Some records may need to be retained for legal, accounting, contractual or security reasons.
How can I contact you about privacy?
Email manuadventures@gmail.com, call or WhatsApp +91 97368 71426, or use our contact page. Include enough information to identify the relevant enquiry or booking.
Have a question about your personal information?
Contact our Dharamshala team with your name and the booking or enquiry concerned. We will make reasonable efforts to review and respond.