Cancellation & Refund Policy
Understand the cancellation timelines, eligible refund amounts, supplier charges and mountain-safety conditions that apply to treks, tours and travel services booked with Manu Adventures India.
Simple terms for changing travel plans
Travel plans can change. This policy explains what happens when a traveller cancels a confirmed trek, tour, camping experience, day hike or another travel service.
By confirming a booking and making payment, you acknowledge these conditions together with any package-specific terms supplied in your booking confirmation. When a special condition differs from this general policy, the written condition in your confirmed booking applies.
Cancellation schedule for treks and tours
Tell Manu Adventures India in writing as soon as you decide to cancel. The cancellation date is the date on which our team receives your written request. Unless your booking confirmation states different conditions, the following schedule applies.
Hotels, transport and third-party services
Customised India tours may include hotels, flights, trains, buses, taxis, transfers, permits, entrance tickets and adventure activities supplied by other businesses or authorities. Their own cancellation rules apply.
- Non-refundable amounts charged by a supplier cannot be refunded by Manu Adventures India.
- Booking, processing and cancellation costs already incurred may be deducted.
- Some services require full advance payment and may be completely non-refundable.
- Your booking confirmation will identify important special conditions where practical.
Confirmed one-day treks, guided hikes and sightseeing activities are non-refundable because guides, transport, permits and operational resources may be reserved specifically for the booking.
Weather, route changes and unsafe conditions
The Himalayas are a dynamic natural environment. Heavy rain, snow, landslides, trail conditions, road closures, official restrictions or other safety concerns can require changes at short notice.
For guest safety, Manu Adventures India may modify a route, campsite, departure time, daily itinerary, activity or transport arrangement. Where practical, our team will provide a suitable alternative. A safety or operational adjustment does not automatically qualify for a refund.
If the original itinerary becomes unsafe or impractical, we may modify, postpone, shorten or reroute it. Any refund, credit or alternative depends on the circumstances and expenses already committed for guides, accommodation, food, equipment, permits, transport and third-party services.
Unused services and early departure
No refund is normally provided when a traveller voluntarily chooses not to use a confirmed service after the trip has begun. This includes unused accommodation, meals, transport, trekking days, sightseeing, activities, guide services and camping arrangements.
If you leave early because of illness, personal reasons or a change of plans outside our control, additional transport, accommodation and related expenses are normally your responsibility.
Force majeure and unforeseen events
Manu Adventures India is not responsible for cancellations, delays or itinerary changes caused by circumstances beyond reasonable control, including severe weather, snowfall, rainfall, landslides, floods, earthquakes, natural disasters, road or trail closures, government or forest restrictions, strikes, civil disturbance, cancelled flights or trains, public-health emergencies and similar events affecting safe travel.
We will help with alternatives where practical, but costs already paid or committed to hotels, guides, transport providers, permit authorities and other suppliers may not be refundable.
Processing time and payment charges
Approved refunds are normally processed within 15–20 days after the cancellation request is accepted. Your bank, card provider or payment service may need additional time before the money appears in your account.
Bank transfer fees, payment-gateway fees, currency-conversion charges and other transaction costs are generally non-refundable and may be deducted from the final amount.
How to request a cancellation
Send your cancellation in writing so our team can identify the booking and calculate any eligible refund accurately.
Send your details
Include the lead traveller’s name, booking or tour name, travel date, group size and contact details.
Request cancellation
Clearly state that you want to cancel and, if helpful, briefly explain the reason.
Receive the calculation
Our team will review committed costs and confirm the cancellation charge and eligible refund.
Payment, confirmation and travel insurance
A booking is confirmed after the required payment is received and our team issues confirmation. Package-specific payment and cancellation conditions communicated in writing apply to that reservation.
We strongly recommend suitable travel insurance, particularly for trekking, hiking, camping and adventure travel. Depending on the cover selected, insurance may help with cancellation, medical emergencies, evacuation, delays or lost baggage. Travellers are responsible for checking policy limits and exclusions.
For related information, review our Terms and Conditions and Privacy Policy.
What the policy covers
The same clear process applies across our main travel services, subject to written package-specific terms.
Treks and camping
Multi-day Himalayan treks, camping programmes and guided mountain journeys.
India tours
Culture, sightseeing, transport and customised itineraries across our India tour collection.
Day experiences
One-day treks, hikes and local sightseeing are non-refundable after confirmation.
Frequently asked questions
Quick answers about cancellations, eligible refunds, suppliers and mountain conditions.
Can I receive a full refund if I cancel my trek?
An eligible trek or tour cancelled more than 30 days before departure may receive a 100% refund of the eligible amount. Non-refundable supplier and transaction costs may still be deducted.
What happens if I cancel 20–30 days before departure?
The standard policy provides a 50% refund of the eligible trek or tour amount, unless different written conditions apply to your booking.
What happens if I cancel less than 20 days before departure?
Cancellations received less than 20 days before the scheduled start date are non-refundable.
Are one-day treks and sightseeing tours refundable?
No. Confirmed one-day treks, guided hikes and sightseeing tours are non-refundable because operational resources may already be reserved.
Are hotels, flights and train tickets refundable?
These bookings follow the supplier’s own conditions. They may be refundable, partly refundable or non-refundable, and applicable supplier charges are deducted.
What happens if bad weather affects my trek?
Our team may modify the route, campsite, timing, activity or transport for safety. We will offer a practical alternative where possible, but an itinerary change does not automatically create a refund.
Will I receive a refund if I leave a trip early?
Normally, services voluntarily left unused after departure are non-refundable. Extra arrangements required for an early departure are usually the traveller’s responsibility.
How long does an approved refund take?
We normally process an approved refund within 15–20 days. Banks, card providers and payment services may require additional time.
How do I cancel a booking?
Send a written request with the lead traveller’s name, trip name, dates, group size and contact details to manuadventures@gmail.com or contact our team through the website.
Questions about an existing booking?
Share your booking name and travel dates. Our team will review the applicable conditions and explain the next step clearly.