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Cancellation & Refund Policy – Manu Adventures India

At Manu Adventures India, we understand that travel plans can sometimes change unexpectedly. Our Cancellation & Refund Policy is designed to clearly explain the conditions that apply when you cancel a trek, tour, hiking trip, camping experience or other travel service booked with us.

By confirming a booking and making payment to Manu Adventures India, you acknowledge and agree to the cancellation and refund conditions described below.

Cancellation Policy for Treks & Tours

If you need to cancel your confirmed trek or tour, please inform Manu Adventures India in writing as soon as possible.

Unless different cancellation conditions are specifically mentioned for your package, the following policy applies:

  • More than 30 days before the trek or tour start date: 100% refund of the eligible trek or tour amount.

  • 20–30 days before the start date: 50% refund of the eligible trek or tour amount.

  • Less than 20 days before the start date: No refund.

  • No-show: No refund.

  • One-day treks, day hikes and sightseeing tours: Non-refundable once confirmed.

The cancellation date will be considered the date on which Manu Adventures India receives the written cancellation request.

Refunds for Hotels, Flights, Trains & Third-Party Services

Many customised India tours include services provided by third parties, including:

  • Hotels and resorts

  • Flights

  • Train tickets

  • Bus tickets

  • Private taxis and transfers

  • Adventure activities

  • Permits and entrance tickets

  • Other pre-booked travel services

Cancellation charges for these services will be determined according to the individual cancellation policies of the respective hotel, airline, railway, transport provider or other supplier.

Any non-refundable amount charged by a third-party supplier cannot be refunded by Manu Adventures India.

Booking, processing or service charges already incurred while arranging or cancelling third-party services may also be deducted from the final refund.

One-Day Treks, Hikes & Sightseeing Tours

Bookings for one-day treks, guided hikes, local sightseeing tours and similar short-duration activities are non-refundable once confirmed.

This is because guides, transportation, permits and other operational arrangements may be reserved specifically for your booking.

Weather & Mountain Conditions

The Himalayas are a natural mountain environment, and weather conditions can change quickly.

For the safety of our guests, Manu Adventures India may modify:

  • Trekking routes

  • Campsites

  • Departure times

  • Daily itineraries

  • Activities

  • Transport arrangements

Changes may be necessary because of heavy rain, snowfall, landslides, trail conditions, road closures, government restrictions, forest department instructions or other safety concerns.

Where possible, our team will make reasonable efforts to provide a suitable alternative arrangement.

A change in itinerary made for operational or safety reasons does not automatically qualify for a refund.

Cancellation Due to Unsafe Conditions

Guest safety is our priority.

If weather, trail conditions, government restrictions or another situation makes the original itinerary unsafe or impractical, Manu Adventures India reserves the right to modify, postpone, shorten or reroute the itinerary.

Our guides and operations team will assess conditions based on the information available at the time.

Any refund or alternative arrangement will depend on the circumstances and on expenses that have already been incurred for guides, accommodation, permits, transportation, food, equipment and third-party services.

Unused Services

No refund will normally be provided for services that a traveller voluntarily chooses not to use after the trek or tour has started.

This may include unused:

  • Accommodation

  • Meals

  • Transportation

  • Trekking days

  • Sightseeing

  • Activities

  • Guide services

  • Camping arrangements

If a traveller leaves a trek or tour early for personal reasons, illness, change of plans or other circumstances outside the control of Manu Adventures India, expenses for additional transportation, accommodation or other services will normally be the traveller’s responsibility.

Force Majeure & Circumstances Beyond Our Control

Manu Adventures India cannot be held responsible for cancellations, delays or itinerary changes caused by circumstances beyond our reasonable control.

These may include:

  • Severe weather

  • Heavy snowfall or rainfall

  • Landslides

  • Floods

  • Earthquakes or natural disasters

  • Road or trail closures

  • Government restrictions

  • Forest department restrictions

  • Strikes or civil disturbances

  • Flight or train cancellations

  • Public health emergencies

  • Other unforeseen events affecting safe travel

Where possible, we will assist travellers with alternative arrangements. However, refunds may not be available for costs that have already been paid or committed to hotels, guides, transport operators, permit authorities or other suppliers.

Refund Processing Time

Where a refund is approved, it will normally be processed within 15–20 days from the date the cancellation request is accepted.

The actual time required for the amount to reach your account may depend on your bank, card provider or payment service.

Bank & Payment Charges

Bank transfer fees, payment gateway charges, currency conversion charges and other transaction fees are generally non-refundable.

Where applicable, such charges may be deducted from the final refund amount.

How to Request a Cancellation

All cancellation requests should be submitted in writing.

Please include:

  • Lead traveller’s name

  • Booking or tour name

  • Travel/trek date

  • Number of travellers

  • Contact details

  • Reason for cancellation

Our team will review your booking and inform you of the applicable cancellation charges and eligible refund.

Payment & Booking Confirmation

Payments for treks and tours may be made using the payment methods communicated by Manu Adventures India at the time of booking.

A booking should be considered confirmed after the required payment has been received and confirmation has been issued by our team.

Certain hotels, flights, transport arrangements, permits and other third-party services may require advance or full non-refundable payment.

Any special payment or cancellation conditions communicated in your booking confirmation will apply to that particular reservation.

Travel Insurance

We strongly recommend that travellers obtain suitable travel insurance before travelling in India, particularly when participating in trekking, hiking, camping or other adventure activities.

Depending on the policy selected, travel insurance may provide protection for situations such as trip cancellation, medical emergencies, evacuation, delayed travel or lost baggage.

Travellers are responsible for checking their insurance coverage and policy conditions.

Changes to This Cancellation & Refund Policy

Manu Adventures India may update this policy when necessary to reflect changes in our services, booking procedures, supplier conditions or applicable requirements.

The latest version published on our website will apply, subject to any specific cancellation conditions already provided with a confirmed booking.

Contact Manu Adventures India

If you have questions about a cancellation, refund or existing booking, please contact our team before making any changes to your travel arrangements.

Manu Adventures India
Bhagsu Nag, Dharamshala
Himachal Pradesh 176219, India

Email: manuadventures@gmail.com
Phone / WhatsApp: +91 9736871426

Our team will review your booking and explain the applicable cancellation conditions.

Frequently Asked Questions

Can I get a full refund if I cancel my trek?

For eligible trek and tour bookings, cancellations made more than 30 days before the scheduled start date may qualify for a full refund of the eligible trek or tour amount. Third-party and transaction charges may still be non-refundable.

What happens if I cancel 20–30 days before my trek?

Eligible cancellations made between 20 and 30 days before the scheduled start date receive a 50% refund of the applicable trek or tour amount.

What happens if I cancel less than 20 days before departure?

Cancellations made less than 20 days before the scheduled start date are non-refundable.

Are one-day treks refundable?

No. Confirmed one-day treks, guided hikes and sightseeing tours are non-refundable.

Are hotel and flight bookings refundable?

Hotel, flight, train and other third-party bookings follow the cancellation policies of the respective service providers. Some bookings may be partially refundable or completely non-refundable.

What happens if bad weather affects my trek?

Our team may modify the route, campsite, departure time or itinerary when necessary for safety. Where practical, we will provide an alternative arrangement based on current conditions.

Do I receive a refund if I leave the trek early?

Normally, unused services are non-refundable if a traveller voluntarily leaves a trek or tour after it has started.

How long does a refund take?

Approved refunds are normally processed within 15–20 days. Additional processing time may be required by your bank or payment provider.

Are bank and transaction charges refundable?

No. Bank charges, transfer fees, payment gateway fees and similar transaction costs are generally non-refundable.

How do I cancel my booking?

Contact Manu Adventures India in writing with your booking name, travel dates and cancellation request. Our team will review the booking and advise you of the applicable refund.